Refund Policy

South East Green Care

This Refund Policy applies to all services and physical products provided by South East Green Care (“we”, “our”, “the company”). By booking or purchasing from us, you agree to the following terms.

1. Refunds for Services

1.1 Completed Work

Due to the nature of garden, grounds and tree care services, refunds are not offered once a service has been completed.
If you feel the work was not carried out as agreed, please contact us within 48 hours so we can review and resolve the issue.

1.2 Deposits

Deposits taken to secure appointments, materials, or booking slots are non-refundable, unless we cancel the job for reasons outside your control.

1.3 Cancellations by the Client

Cancellations must be made at least 24 hours before the scheduled visit.
Same-day cancellations or missed appointments may be charged at the agreed call-out rate.
Refunds are not issued for cancellations made after we have begun travelling to your address.

2. Refunds for Physical Products (e.g., Waste Bags, Merchandise)

2.1 Faulty or Damaged Items

If a product arrives faulty or damaged:

Contact us within 48 hours
Include photos of the issue
We will offer a replacement or refund, depending on the situation.

2.2 Change of Mind

If you change your mind:

Items may be returned unused and in original condition within 14 days
Return shipping (or collection) costs are the customer's responsibility
Once we receive and inspect the item, we will process the refund.

2.3 Non-Returnable Items

Used waste bags
Damaged items not caused by us
Custom orders (if applicable)

3. Waste Bag Service (Delivery + Collection)

3.1 Bag Delivery

Refunds are not available once the bag has been delivered to your property.

3.2 Collection Refunds

If you book a bag collection:

You may cancel up to 24 hours before your scheduled collection time
No refunds are issued for missed or failed collections due to access issues (e.g., locked gates, blocked drive, overweight bags, unsafe placement)

4. Weather, Access & Safety Issues

If we need to postpone work due to weather or safety concerns, we will reschedule at no extra cost.
Refunds are not issued for delays caused by conditions outside our control.

5. Refund Processing

Approved refunds are processed within 5–10 working days via the original payment method.

6. Contact

If you have any refund-related questions, contact us at:
📩 hello@southeastgreencare.co.uk

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.